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Support & Service Requests
Technology is the backbone of most modern businesses, which means that you need a team of experts behind you to keep you up and running.
For Emergency Service: 412.650.6000
Major system problems are reported to Prime via telephone at 412.650.6000. We provide an after hour emergency mailbox for our on-call technicians should a problem arise outside of normal business hours. If calling after hours, please follow the prompts to obtain emergency service.
Minor requests can be emailed to firstname.lastname@example.org or requested via 412.650.6000 during regular business hours. From the information submitted, Prime will initiate a service order and determine whether the problem can be resolved remotely or with a technician.