Unified Communication solutions from Prime provide a single access point for all your business communication and collaboration needs.
Conference & Collaboration solutions from Prime connect people quickly and simply, regardless of their location enabling workers and teams in geographically dispersed locations to communicate more effectively.
Unified Communication solutions from Prime provide a single access point for all your business communication and collaboration needs. UC gives you unprecedented control over your communications and allows real-time access to everyone in the organization regardless of location, with rich presence information that makes every communication count.
Unified Communication equips users with valuable, productivity-enhancing capabilities including mobility, presence, instant messaging, point-to-point and multiparty video, conferencing and collaboration, click-to-call, and unified messaging.
Our solutions are open architecture-based providing interoperability with applications such as Microsoft Outlook, Lotus Notes, Microsoft Office, Microsoft Lync, and Active Directory, as well as hosted services such as Gmail, Office 365 and Exchange Online. UC solutions from Prime can be deployed on your premises, as a virtual appliance, or in a private cloud or public cloud.
Organizations around the world are choosing the cloud, and cloud-based services are growing steadily in just about every aspect of computing, including Unified Communications. Cloud models — including public, private and hybrid options — are proving to be an ideal delivery model for UC.
There is a tremendous amount of change occurring in both technology and business models, yet the end-user features of UC – such as softphones, mobile clients, and video – are the same whether offered as a product or as a service. Use of a cloud solution improves employee productivity and consolidates infrastructure but it is more than a telephony upgrade or a consolidation of applications. Cloud solutions from Prime ultimately are less about end-user feature and functionality than about the overall financial and business continuity benefits of cloud delivery.
Prime’s Contact Center solutions helps businesses meet and exceed customer experience expectations while driving employee productivity and controlling costs. Whether you have a small, informal contact center with simple routing and reporting requirements or a large, enterprise-grade virtual contact center with multiple sites, Prime’s Contact Center solutions can help you manage and grow your business, drive quality customer experience, and manage operational costs.
Our solutions provide options on how you communicate with your customers. Voice, email, web chat, fax, and social media are all available means of serving your clients. Contact Center solutions from Prime allow you to efficiently integrate and maintain service levels across all media, ensuring your customers will be served the way they prefer, streamline your contact center operations, and drive agent and supervisor productivity.
Conference & Collaboration solutions from Prime connect people quickly and simply, regardless of their location enabling workers and teams in geographically dispersed locations to communicate more effectively. Our solutions combine the benefits of a feature-rich audio conferencing solution with easy-to-use, intuitive web conferencing capability enabling users to enhance a conference call or meeting through the use of shared documents, presentations, chat, and video.
Conference and Collaboration solutions allow you to connect more people to more resources and streamline business processes, letting you make better decisions. Less time is wasted trying to connect with others, which means more time spent in productive collaboration and innovation.
With today’s diverse workforce, communications solutions must conform to the needs of individuals and organizations, not the other way around. Whether desk workers, teleworkers, or fully-mobile workers, users demand the same feature-rich communications experience they have in the office, no matter where they are or what device they’re using.
Prime’s Mobility solutions move with you from moment to moment to ensure that you’re always in touch, regardless of your location, and give you an “in-office” communications experience from anywhere, the freedom to use almost any mobile device, and a single identity, with one phone number, voice mailbox, and extension.