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Dynamic. Flexibility.
Informational. Whether your
call center is informal or formal, at single or multi locations, Call
Center Suite empowers managers, supervisors and employees with the tools
they need to increase productivity, reduce expenses and provide
outstanding service to your customers.
Call Center
Suite is a collection of modular computer telephony (CT) software
applications that help you optimize call center performance and provide
stellar customer service. Whether you have a department workgroup with
extensions or a call center with agents, at a single or multiple
locations, Call Center Suite offers a wide range of customer relationship
tools suitable for any organization, including:
From server
software and management tools to desktop statistical monitoring and agent
task automation, these applications will help expedite and improve your
call center's handling capabilities. Infrastructure Inter-Tel
offers a robust Call Center Suite foundation on which you can add
productivity management tools, agent and workgroup applications and
peripheral solutions. The foundation supports both single- and multi-node
configurations and provides flexible routing capabilities to meet all your
organization's needs. Management
Tools Empower
your managers with a suite of reporting tools to assist in call center
supervision, increasing employee productivity and facilitating exceptional
customer service. With Inter-Tel's Management Tools, call center managers
are privy to key statistics on agent productivity and cradle-to-grave call
activity. Managers can access real-time and historical reports for inbound
and outbound call traffic, generate customized reports, access management
tools via a Web browser, monitor agent activity and availability, control
incoming calls and much more. Agent
& Workgroup Tools Call Center
Suite's agent and workgroup software applications equip employees with
tools to aid in increasing productivity and delivering consistent customer
service. Agents can make calls, place calls on hold and add additional
parties into conferences from their PCs. Additionally, with real-time call
center performance and statistic visibility, agents can have the valuable
insight they need into what is happening in their department. Business
Solutions Prime’s Business Solutions combine Management Tools plus Agent and Workgroup Tools to provide your organization with a basic foundation. Do you manage agents and require 24/7 coverage to answer calls? Do you manage a team of employees who respond to internal company issues? Do you need insight to control basic telephony costs? Whether you require historical reports to explore call traffic patterns or tools to manage call volumes and measure employee performance, we have a pre-packaged solution to suit your firm’s needs. |
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